Last Updated: 13 July 2026
Taan’s Tuine respects your privacy and is committed to handling personal information responsibly, lawfully and transparently.
This Privacy Policy explains how Taan’s Tuine (“Taan’s Tuine”, “we”, “us” or “our”) collects, uses, stores, shares and protects personal information when you visit or use our website, purchase products from us, create or use a customer account where this functionality is enabled, contact us, submit an enquiry, request information about landscaping services, communicate with us through available support channels, or otherwise interact with our business.
This Privacy Policy also explains your rights regarding your personal information and how you may contact us about our privacy practices.
We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).
By using our website or providing personal information to us, you acknowledge that your personal information may be processed as described in this Privacy Policy, subject to your rights under applicable law.
For purposes of POPIA, Taan’s Tuine is the responsible party in relation to personal information processed through our website and business activities where we determine the purpose and means of processing that information.
Business name: Taan’s Tuine
Owner: Tanya Rossouw
Email: info@taanstuine.co.za
Telephone / WhatsApp: 083 769 7740
Physical or registered business address: [TO BE INSERTED IF APPLICABLE AND CONFIRMED BEFORE PUBLICATION]
Information Officer contact details: [TO BE CONFIRMED AND INSERTED BEFORE PUBLICATION]
Questions, requests or complaints concerning this Privacy Policy or our processing of personal information may be sent to us using the contact details above.
“Personal information” has the meaning given to it under POPIA.
In general, personal information is information relating to an identifiable living natural person and, where applicable, an identifiable existing juristic person.
Depending on how you interact with Taan’s Tuine, personal information may include information such as your name, contact details, delivery address, billing details, order information, account information, communications with us, online identifiers and other information that can identify you directly or indirectly.
The personal information we collect depends on how you use our website and interact with our business.
We may collect information that you voluntarily provide when you:
This information may include:
Please do not send passwords, full payment-card information or other unnecessary sensitive information through our contact forms, email, WhatsApp or other general communication channels.
When you purchase or attempt to purchase products through our website, we may collect and process information necessary to manage the transaction, including:
Payment transactions may be processed by an authorised third-party payment service provider.
Taan’s Tuine does not need to receive or store your complete payment-card details where those details are collected and processed directly by the payment service provider.
The payment service provider’s own privacy policy and terms may apply to its processing of your personal information.
When you visit or use our website, certain information may be collected automatically by our website, hosting infrastructure, security systems, WooCommerce, cookies and similar technologies, and any approved analytics or technical service providers used on the production website.
This information may include:
We will only use analytics, advertising and similar tracking technologies to the extent that they are actually configured on the production website and may provide additional notices or consent choices where required.
We may collect personal information:
Where personal information is collected from another source, we will process it in accordance with applicable law.
We may process personal information for the following purposes:
We will not process personal information in a manner that is incompatible with the purpose for which it was collected unless permitted or required by law.
Depending on the circumstances, we may process personal information where:
Where we rely on consent, you may withdraw your consent subject to applicable law and any lawful consequences of that withdrawal.
Withdrawal of consent does not affect processing that was lawful before the consent was withdrawn.
Our website uses WooCommerce to provide online shopping functionality.
When you browse products, add products to your cart, place an order, use a coupon, create or access an account where enabled, or interact with other online-store functionality, personal information may be processed as necessary to provide those services.
This may include information relating to your:
We retain order and transaction information for as long as reasonably necessary to fulfil orders, provide customer service, comply with legal, tax and accounting obligations, resolve disputes and protect our legitimate interests.
Payments made through our website may be processed by an approved third-party payment gateway or financial service provider.
The final payment service provider used on the production website must be confirmed before launch.
When you make a payment, the payment provider may collect and process information necessary to authorise, process, verify and secure your transaction.
Taan’s Tuine may receive limited information about the transaction, such as:
Your use of a third-party payment service is also subject to that provider’s privacy policy and terms.
Taan’s Tuine delivers products within South Africa using approved delivery and courier services.
The client information currently identifies The Courier Guy as the intended courier.
Where necessary to fulfil your order, we may provide relevant personal information to the courier or delivery provider, including:
Courier and delivery providers may process personal information in accordance with their own legal obligations and privacy policies.
We only provide information reasonably necessary for delivery and related services.
When you submit a form through our website, we may collect information including your:
We use this information to receive, manage and respond to your enquiry, provide customer support, communicate with you and maintain appropriate business records.
Submitting an enquiry does not automatically mean that you have agreed to receive unrelated direct marketing communications.
Where you choose to communicate with Taan’s Tuine through WhatsApp, social media or another third-party communication platform, that service provider may process information about you in accordance with its own privacy policy and terms.
Information you send to Taan’s Tuine through these channels may also be processed by us to:
You should review the privacy practices of any third-party communication platform you choose to use.
Our website may use cookies and similar technologies to operate the website, provide online-store functionality, remember preferences, maintain shopping sessions, improve security, measure website performance and, where enabled, support analytics or other approved services.
Cookies are small data files stored on or accessed through your device when you use a website.
Cookies used on the website may include:
These cookies are necessary for the website and online store to function properly.
They may support functions such as:
Disabling necessary cookies may prevent parts of the website or online store from working correctly.
Functional cookies may remember choices you make and provide enhanced website functionality.
If analytics services are enabled, analytics cookies or similar technologies may help us understand how visitors use the website, which pages are visited and how the website performs.
The actual analytics tools used on the production website must be confirmed before publication of any provider-specific disclosures.
If advertising, remarketing or other marketing technologies are introduced, these technologies may be used to measure campaigns or provide advertising based on website interactions.
Taan’s Tuine will not claim to use these technologies unless they are actually installed and configured on the production website.
Where required, visitors will be provided with appropriate information and choices regarding non-essential cookies or similar technologies.
You can also control certain cookies through your browser settings. Blocking cookies may affect website functionality.
Taan’s Tuine may send marketing communications about products, promotions, offers or related services only where permitted by applicable law.
Where required, we will obtain consent before sending unsolicited direct marketing by electronic communication.
Where we obtained your contact details in connection with the sale of a product or service, we may use those details to market our own similar products or services where permitted by law and where you were given a reasonable opportunity to object.
Our marketing communications will provide an appropriate method to opt out of further marketing communications.
You may object to direct marketing or withdraw your marketing consent by:
We will process valid objections and opt-out requests in accordance with applicable law.
Transactional and service communications necessary to manage an order, respond to an enquiry, provide requested support, communicate important information about a transaction or comply with legal obligations are not treated as optional marketing communications.
We do not sell personal information.
We may share personal information with third parties where reasonably necessary for lawful business purposes, including:
Service providers processing personal information on our behalf are expected to process that information only for authorised purposes and to implement appropriate safeguards as required by applicable law.
Some website, hosting, cloud, communication, payment, security, analytics or other technology service providers may process or store personal information outside South Africa.
Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is permitted under applicable law and that appropriate protection is provided.
This may include transferring information to a recipient subject to laws, binding corporate rules or agreements that provide an adequate level of protection, obtaining consent where legally appropriate, or relying on another lawful basis for the transfer.
The actual production service providers and locations of processing should be reviewed before launch.
Taan’s Tuine takes reasonable and appropriate technical and organisational measures to protect personal information against:
Depending on the nature of the information and the systems used, safeguards may include:
No method of transmitting information over the internet or storing information electronically is completely secure.
We therefore cannot guarantee absolute security, but we will take reasonable measures required by applicable law to protect personal information in our possession or under our control.
Where there are reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, Taan’s Tuine will investigate and respond in accordance with applicable law.
Where required by POPIA, we will notify the Information Regulator and affected data subjects as soon as reasonably possible, subject to any lawful delay required by law-enforcement authorities.
Notifications to affected persons will contain the information required by applicable law to help them take reasonable steps to protect themselves from possible harm.
We retain personal information only for as long as:
Different categories of personal information may be retained for different periods.
For example, order, payment and transaction records may need to be kept for periods required by tax, accounting, consumer protection and other applicable laws.
When personal information is no longer required and there is no lawful basis for retaining it, we will delete, destroy or de-identify it in accordance with applicable law and reasonable operational processes.
We take reasonably practicable steps to ensure that personal information in our possession is complete, accurate, not misleading and updated where necessary, having regard to the purpose for which the information is processed.
You are encouraged to provide accurate information and to contact us if your personal information changes or you believe information held by us is inaccurate.
Subject to POPIA and other applicable law, you may have the right to:
These rights may be subject to lawful limitations.
We may need to verify your identity before giving access to personal information or acting on certain requests.
This is intended to protect personal information against unauthorised disclosure, alteration or deletion.
To submit a privacy request, objection or complaint to Taan’s Tuine, contact us using:
Email: info@taanstuine.co.za
Telephone / WhatsApp: 083 769 7740
Information Officer: [TO BE CONFIRMED BEFORE PUBLICATION]
Please provide enough information for us to identify you, understand your request and locate the relevant personal information.
Do not send unnecessary identity documents or sensitive personal information by ordinary email unless we specifically request appropriate verification information and provide a suitable method for submitting it.
We will consider and respond to valid requests in accordance with applicable law.
If you believe that your personal information has been processed in violation of POPIA, you may contact Taan’s Tuine first so that we have an opportunity to investigate and address your concern.
You also have the right to submit a complaint to the Information Regulator of South Africa.
Current official contact details and complaint procedures are available from the Information Regulator.
Information Regulator South Africa
The Taan’s Tuine website and online store are intended for general customers purchasing gardening products or enquiring about gardening and landscaping services.
We do not knowingly collect personal information from children where the processing would be unlawful.
Where the processing of a child’s personal information requires the prior consent of a competent person or another lawful basis under POPIA, we will process that information only where the applicable legal requirements have been met.
If you believe that a child has provided personal information to us unlawfully, please contact us so that we can investigate and take appropriate action.
Taan’s Tuine does not intend to make decisions about customers based solely on automated processing that produces legal consequences for them or affects them to a substantial degree unless such processing is permitted by applicable law and appropriate safeguards are implemented.
Standard automated website functionality, such as shopping-cart calculations, product filtering, order processing, fraud-prevention checks performed by service providers and automated transactional communications, may operate as part of providing the online store and related services.
Our website may contain links to third-party websites, social-media platforms, collaborators, service providers or other external services.
Taan’s Tuine does not control the privacy practices, security or content of independent third-party websites and services.
When you leave our website or use an independent third-party service, that third party’s privacy policy and terms may apply.
We encourage you to review the privacy information provided by third parties before giving them personal information.
We may update this Privacy Policy from time to time to reflect:
The updated Privacy Policy will be published on this page with a revised “Last Updated” date.
Where required by law, we will provide additional notice of material changes.
We encourage visitors and customers to review this Privacy Policy periodically.
If you have questions about this Privacy Policy, wish to exercise your privacy rights, object to direct marketing, request access to or correction of your personal information, or raise a privacy concern, please contact:
Taan’s Tuine
Owner: Tanya Rossouw
Email: info@taanstuine.co.za
Telephone / WhatsApp: 083 769 7740
Physical or registered business address: [TO BE CONFIRMED BEFORE PUBLICATION]
Information Officer: [TO BE CONFIRMED BEFORE PUBLICATION]
