Last Updated: 13 July 2026
These Terms and Conditions govern your access to and use of the Taan’s Tuine website, online store and related services.
They apply when you:
Please read these Terms and Conditions carefully before using the website or placing an order.
By using the website or submitting an order, you acknowledge that you have read and accepted these Terms and Conditions.
If you do not agree to them, you should not use the website or place an order.
The website and online store are operated under the trading name:
Taan’s Tuine
Email: info@taanstuine.co.za
Telephone / WhatsApp: 083 769 7740
For customer service, order enquiries, product questions and other website-related matters, please contact us using the details above.
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Applicable legislation may include:
Nothing in these Terms and Conditions is intended to exclude, restrict or replace any consumer right or legal remedy that cannot lawfully be excluded or restricted.
Where these Terms and Conditions conflict with a mandatory provision of applicable law, the applicable law will prevail. The Consumer Protection Act promotes fair, transparent and accessible consumer transactions, while the Electronic Communications and Transactions Act regulates electronic transactions and online supplier disclosures.
In these Terms and Conditions:
“Customer”, “you” or “your” means any person who visits the website, places an order, purchases a product, submits an enquiry or otherwise interacts with Taan’s Tuine.
“Order” means a request submitted through the website to purchase one or more products.
“Product” means any product offered for sale through the Taan’s Tuine online store.
“Website” means the Taan’s Tuine website, online store and related pages and functionality.
“We”, “us” or “our” means Taan’s Tuine.
You may use the website only if you have the legal capacity to enter into a binding agreement.
If you are under 18 years old or do not have full legal capacity, you may use the online store only with the involvement and consent of a parent, legal guardian or other person legally authorised to act for you.
By placing an order, you confirm that:
You may use the website for lawful personal or business shopping, product research, customer support and enquiry purposes.
You may not:
We may restrict or suspend access where reasonably necessary to protect the website, customers, the business or third parties.
We take reasonable steps to present product information clearly and accurately.
Product listings may include:
Customers should read the complete product listing and any available product-specific information before ordering.
Product details must be based on verified information available to Taan’s Tuine. We do not intend to make unsupported claims about product quality, materials, manufacturing, performance, guarantees or suitability.
If you need more information before ordering, contact us at info@taanstuine.co.za or 083 769 7740.
Product images are intended to help customers identify and understand the products offered.
We make reasonable efforts to display products and colours accurately. However:
Where colour, size or another variation is available, you are responsible for selecting the required option before completing checkout.
This section does not limit your rights where a product materially differs from its description, sample or representation.
Products are subject to availability.
Displaying a product on the website does not guarantee that it will remain available until your order has been accepted and processed.
Availability information may change because of:
If an ordered product becomes unavailable, we will contact you and provide an appropriate option, which may include:
We will not substitute a materially different product without your agreement.
Certain products may be shown as sold out, available on backorder or available for advance ordering.
A customer may place a backorder only where the website clearly allows it.
Where a product is ordered on backorder:
If we cannot fulfil a backorder within a reasonable period, you may be offered an alternative or a refund for the affected product.
The final backorder functionality and wording displayed on the live store will form part of these Terms and Conditions.
Unless clearly stated otherwise, all prices displayed on the website:
The client has indicated that the business is not currently registered for value-added tax. The final tax configuration must match the business’s confirmed legal and tax status before publication.
A price applicable to an accepted order will not ordinarily be changed after acceptance unless:
We take reasonable steps to avoid pricing and listing errors.
However, a product may occasionally be displayed with an obviously incorrect:
Where an error is obvious and a reasonable customer should have recognised it as an error, we may contact the customer before accepting or fulfilling the order.
Depending on the circumstances, we may:
This clause will not be applied in a way that unlawfully overrides consumer rights or permits misleading pricing.
To place an order, you must:
You are responsible for checking your order before submission, including:
The checkout process should provide a reasonable opportunity to identify and correct input errors before the order is submitted.
Submitting an order is an offer by you to purchase the selected products.
An automated acknowledgement, payment notification or order number confirms that we have received the order. It does not necessarily mean that every part of the order has been finally accepted or can be fulfilled.
An order is accepted when we confirm acceptance or begin fulfilment, subject to applicable law.
We may decline or cancel an order before acceptance where reasonably necessary, including where:
Where payment has already been received for an order we cannot accept, the relevant amount will be refunded.
Available payment methods will be displayed during checkout.
The store is intended to support approved bank or card payment options. The final payment gateway and available methods must match the live checkout configuration.
You agree to provide complete and accurate payment-related information and confirm that you are authorised to use the selected payment method.
Payments may be processed by an independent payment service provider. The provider may apply its own:
Taan’s Tuine does not need to receive or store complete card details where those details are processed directly by the payment provider.
An order may remain unpaid or unconfirmed until payment has been successfully completed or verified.
If payment fails, is declined, reversed, disputed or cannot be verified:
You should not send card numbers, passwords, one-time PINs or other sensitive payment credentials through email, contact forms or WhatsApp.
Payment problems should be resolved through the secure payment process or directly with the relevant financial institution or payment provider.
Discount codes and promotions are subject to the conditions communicated with the relevant offer.
Unless stated otherwise:
If promotional wording conflicts with these general Terms, the specific lawful terms of the promotion will apply to that promotion.
Promotions will not remove any statutory rights relating to defective, unsafe, damaged or incorrectly supplied products.
Taan’s Tuine intends to deliver within South Africa.
Orders may be delivered using The Courier Guy or another approved delivery provider available through the website.
Delivery may be restricted where:
Available delivery methods and charges will be displayed during checkout where technically possible.
Delivery charges may depend on factors such as:
The delivery charge shown and accepted during checkout will ordinarily apply to the order.
Where an incorrect or incomplete address causes additional courier charges, the customer may be responsible for reasonable additional costs where permitted by law.
Any free-delivery offer will be subject to the conditions displayed with that offer.
Orders may require processing and preparation before dispatch.
The working operational information supplied by the client indicates approximately two working days for order preparation and an estimated delivery period of two to five working days thereafter. These periods must be confirmed and reflected accurately in the Shipping and Delivery Policy and checkout information before publication.
Unless expressly guaranteed in writing, processing and delivery periods are estimates rather than fixed deadlines.
Delivery may be affected by:
We will take reasonable steps to communicate material delays of which we become aware.
You must provide complete and accurate delivery information, including:
You are responsible for checking this information before submitting the order.
Please contact us as soon as possible if you discover an error. We cannot guarantee that an address can be changed once an order has entered fulfilment or has been dispatched.
The customer or an authorised person should be available to receive the parcel where required.
Additional delivery attempts, address corrections or redirection may result in extra charges where permitted by law.
Risk in the products will pass in accordance with applicable law and the circumstances of delivery.
Ownership will ordinarily pass to the customer once:
unless applicable law requires otherwise.
Nothing in this section limits any legal responsibility for products lost or damaged while delivery remains the responsibility of Taan’s Tuine or its appointed delivery provider.
Customers should inspect an order as soon as reasonably possible after delivery.
Please notify us promptly if:
Customers should retain relevant packaging and provide reasonable supporting information where necessary to investigate the issue.
Returns, refunds, replacements, defective products, damaged orders, incorrect products and cancellations are governed by the Taan’s Tuine Refunds and Returns Policy, read together with these Terms and Conditions and applicable law.
The Refunds and Returns Policy forms part of these Terms and Conditions.
Where applicable law gives a customer stronger rights than a provision of the policy or these Terms, the applicable law will prevail.
Customers should contact:
Email: info@taanstuine.co.za
Telephone / WhatsApp: 083 769 7740
before returning a product.
Certain products may be supplied with:
You should read and follow all product-specific information supplied with a product.
Products must be used:
Taan’s Tuine is not responsible for loss or damage caused solely by misuse, neglect, unauthorised alteration, improper storage, failure to follow instructions or use contrary to the product’s intended purpose, to the extent permitted by law.
Nothing in this clause excludes liability that cannot lawfully be excluded.
The website may allow customers to enquire about gardening, landscaping or related services.
Information displayed about these services is intended to facilitate an enquiry and does not automatically create a service agreement.
Unless expressly stated otherwise:
Submitting an enquiry does not guarantee that Taan’s Tuine will accept or perform the requested work.
A landscaping or related service arrangement becomes binding only when its material terms have been agreed by the relevant parties.
Customer accounts may be offered through WooCommerce where enabled.
You are responsible for:
You may not share an account in a way that facilitates fraud, unlawful conduct or unauthorised access.
We may suspend or restrict an account where reasonably necessary for security, fraud prevention, legal compliance or enforcement of these Terms.
Where guest checkout is available, you may place an order without creating a permanent customer account.
Information provided during guest checkout may still be retained where necessary to:
Guest checkout information will be processed in accordance with the Privacy Policy.
Where the website permits customers to submit reviews, photographs, comments or other content, you confirm that:
You retain ownership of your original content.
By submitting content for publication, you grant Taan’s Tuine a non-exclusive, royalty-free licence to display, reproduce and format that content for reasonable website, business and promotional purposes, subject to applicable privacy and consumer law.
We may moderate or remove content that reasonably appears unlawful, fraudulent, irrelevant, abusive or in breach of these Terms.
We will not fabricate customer reviews or knowingly present false testimonials.
Unless otherwise stated, the website and its content are owned by or lawfully licensed to Taan’s Tuine.
Protected content may include:
You may view and use the website for lawful personal shopping and informational purposes.
You may not reproduce, distribute, modify, sell, republish, commercially exploit or create derivative works from protected website content without permission, except where permitted by law.
Third-party names, logos, content and trademarks remain the property of their respective owners.
The website may use or link to independent third-party services, including:
Third-party services may be governed by their own terms and privacy policies.
Taan’s Tuine does not control independent third-party websites and is not responsible for their content, availability, security or privacy practices, except to the extent that responsibility cannot lawfully be excluded.
A link does not necessarily mean that Taan’s Tuine endorses every statement, product or service on the linked website.
Personal information collected through the website will be processed in accordance with the Taan’s Tuine Privacy Policy and applicable law, including POPIA.
The Privacy Policy explains:
By submitting information through the website, you acknowledge that it may be processed as described in the Privacy Policy.
Acceptance of these Terms does not constitute blanket consent to optional direct marketing.
POPIA establishes minimum requirements for the lawful protection and processing of personal information by public and private bodies.
When you use the website, place an order or contact Taan’s Tuine electronically, you agree that communications may be exchanged electronically where lawful and appropriate.
Electronic communications may include:
You are responsible for providing a valid email address and telephone number and for keeping them current.
Transactional messages necessary to complete an order or respond to an enquiry are distinct from optional marketing communications.
Taan’s Tuine may send direct marketing only where permitted by applicable law.
Where consent is required, marketing communications will be sent only after obtaining appropriate consent.
Where permitted, you may opt out by:
Opting out of marketing does not prevent us from sending necessary order, service, security or account communications.
We aim to keep the website reasonably available and functional.
However, access may occasionally be interrupted because of:
We do not guarantee that the website will always be uninterrupted or error-free.
Where reasonably possible, we will take steps to restore affected services.
You must not attempt to bypass or interfere with website security.
Although reasonable security measures may be implemented, no internet-based system is completely secure.
You are responsible for:
Taan’s Tuine will never require you to send your banking password, full card PIN or one-time banking PIN through a general contact form, email or WhatsApp message.
General gardening, product or landscaping information published on the website is provided for general informational purposes.
Results may vary depending on factors such as:
General website information should not be treated as a guaranteed result or as specialised professional advice for every situation.
Customers should follow product-specific instructions and obtain suitable professional advice where a situation presents material safety, structural, environmental or technical risks.
To the maximum extent permitted by law, Taan’s Tuine will not be liable for indirect, incidental or consequential loss arising solely from:
This limitation does not exclude or restrict liability for:
No provision of these Terms should be interpreted more broadly than applicable law permits.
To the extent permitted by law, you agree to be responsible for loss reasonably suffered by Taan’s Tuine as a direct result of your:
This provision does not require a consumer to indemnify Taan’s Tuine for the business’s own negligence, unlawful conduct or breach of statutory duties.
Taan’s Tuine will not be responsible for delay or failure caused by circumstances beyond its reasonable control, to the extent permitted by law.
These circumstances may include:
We will take reasonable steps to reduce the effect of the disruption and communicate material impacts where practicable.
This clause does not remove rights that a customer may have under applicable law.
Customers should first contact Taan’s Tuine so that we have an opportunity to investigate and resolve the matter.
Contact us at:
Email: info@taanstuine.co.za
Telephone / WhatsApp: 083 769 7740
Please include:
We will consider complaints reasonably and in accordance with applicable law.
Nothing in these Terms prevents a customer from approaching the National Consumer Commission, another competent consumer body, an applicable ombud, a court or another legally authorised forum. The National Consumer Commission is the regulatory body established under the Consumer Protection Act to protect consumer interests and facilitate redress.
These Terms and Conditions and transactions concluded through the website are governed by South African law.
Subject to mandatory consumer rights regarding jurisdiction and dispute resolution, any dispute may be dealt with by a competent South African court or other legally authorised forum.
Nothing in this clause prevents a consumer from using a forum or remedy available under applicable consumer legislation.
If a provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable:
The remaining Terms and Conditions will continue to apply.
If Taan’s Tuine does not immediately enforce a provision of these Terms and Conditions, this does not mean that the provision has been waived.
A waiver will apply only where it is clearly communicated and will not automatically apply to a later breach.
These Terms and Conditions, together with the policies and information incorporated into them, constitute the general agreement governing website use and online purchases.
Related documents may include:
Where a separately signed or expressly accepted agreement applies to a particular service, that agreement may supplement these Terms.
Taan’s Tuine may update these Terms and Conditions to reflect:
The latest version will be published on the website with an updated revision date.
Changes will not retrospectively remove rights that customers have already acquired under an accepted transaction or applicable law.
Customers should review the Terms and Conditions before placing an order.
For questions about these Terms and Conditions, products, orders, payments, delivery, returns or the website, contact:
Taan’s Tuine
Email: info@taanstuine.co.za
Telephone / WhatsApp: 083 769 7740
